Dérma Department ensures that all products are of high quality and thoroughly inspected before dispatch. Customer satisfaction is our top priority and if you are not happy with your goods you may request an exchange or refund. 


Please read through our Returns & Exchange Policy below.

  • Refunds: Refunds are eligible for full-priced items only.
  • Sale Items: Items purchased from our sale collection/items showing a discounted price from its original price are eligible for exchange or credit note only.
  • Promotional Discounts: Items purchased at a discount through promotions (e.g., 10% off your first order) are eligible for a refund, provided they are not sale/discounted items.
  • Condition of Returned Items: To be eligible for a return or exchange, items must be in perfect condition, unworn, undamaged, and with all original tags attached.
  • Return Shipping: The cost of return shipping is the responsibility of the customer. We recommend using a tracked shipping method, as we cannot be held responsible for lost parcels.
  • Faulty Items: If you receive a faulty item, please contact us immediately for assistance. We will cover the shipping costs for returns or exchanges of faulty items.
  • Processing Time: Please allow 5-10 business days for your return to be processed once we receive it.


How to Return/Exchange: 

  • Please contact us via email at customerservice@dermadepartment.com.au to request a return. Please include your name, order number, and the style and size of the item you would like to return.
  • Return requests must be made within 14 days of the order being delivered. Return requests made outside this timeframe will not be accepted.
  • Return package with tracking to address provided via email. 
  • Returns arriving 30 days after a return request being made may be subject to refund ineligibility. 


In-Store Purchases:

Please note all purchases made in our pop-up physical store premises located at 240 Rundle St, Adelaide are non-refundable. This includes full-priced and sale items.