Welcome to DERMA BRIDAL

To provide you with an accurate quote for your custom-made dress, please share detailed information about your dress requirements. Once we receive your request, we will promptly get in touch with a price estimate for your custom dress.

For the complete creation process of a bespoke gown, we recommend allowing a timeframe of 3 to 12 months before your wedding day. This ensures ample time for the careful craftsmanship involved in tailoring a dress that perfectly suits your needs.

Dérma Department ensures that all products are of high quality and thoroughly inspected before dispatch. Customer satisfaction is our top priority and if you are not happy with your goods you may request an exchange or refund. 

 

Please read through our Returns & Exchange Policy below.

  • Refunds: Refunds are eligible for full-priced items only.
  • Sale Items: Items purchased from our sale collection/items showing a discounted price from its original price are eligible for exchange or credit note only.
  • Promotional Discounts: Items purchased at a discount through promotions (e.g., 10% off your first order) are eligible for a refund, provided they are not sale/discounted items.
  • Condition of Returned Items: To be eligible for a return or exchange, items must be in perfect condition, unworn, undamaged, and with all original tags attached.
  • Return Shipping: The cost of return shipping is the responsibility of the customer. We recommend using a tracked shipping method, as we cannot be held responsible for lost parcels.
  • Faulty Items: If you receive a faulty item, please contact us immediately for assistance. We will cover the shipping costs for returns or exchanges of faulty items.
  • Processing Time: Please allow 5-10 business days for your return to be processed once we receive it.
  • Exchange Shipping Cost: A shipping fee will be incurred for all exchanges.

How to Return/Exchange: 

  • Please contact us via email at customerservice@dermadepartment.com.au to request a return. Please include your name, order number, style, size and reason for return.
  • Return requests must be made within 14 days of the order being delivered. Return requests made outside this timeframe will not be accepted.
  • Return package with tracking to address provided via email.
  • Returns arriving after 14 days after order delivery may be subject to refund ineligibility. 

 

In-Store Purchases:

Please note all purchases made in our pop-up physical store premises located at 240 Rundle St, Adelaide are non-refundable. This includes full-priced and sale items.