RETURNS & EXCHANGES
Dérma Department ensures that all products are of high quality and thoroughly inspected before dispatchment. Customer satisfaction is our top priority and if you are not happy with your goods you may request an exchange or refund.
Please read through our Returns & Exchange Policy below.
Please note that refunds are not accepted for items in our SALE collection, however these sale items can be returned for an exchange or store credit. Sale products that are ineligible for a refund will have a red, highlighted message above the 'ADD TO CART' button stating the item is eligible only for a credit note or exchange.
Items that are discounted via a promotion/discount such as a Black Friday Sale are still eligible for a refund so long as the item does not have the non-refundable messaging mentioned previously.
For items eligible for a return:
• Please ensure that all item(s) are returned in perfect condition and are unworn, undamaged with security swing tags still attached. Returns/exchanges that are marked, damaged, worn, delivered without their original tags or strong odours may not be accepted.
• The shipping cost for returns/exchanges is the responsibility of the the customer. Please ensure that shipping is inclusive of tracking information, as we will not be responsible if the parcel is lost or received after our policies time frame.
• If your item is faulty due to a manufacturing fault please contact us immediately and shipping with an exchange or return will be covered on our behalf.
• Please allow 5-10 business days for the return funds to be processed.
How to Return/Exchange:
• Please contact us via email at firstname.lastname@example.org expressing which item/s you would like to return. Please include (Name, Order Number and Styles, Sizes)
• Return requests must be made within 14 days of the order being delivered.
• Return package with tracking to address provided via email
• Returns arriving 30 days after a return request being made may be subject to refund ineligibility.
Please note all purchases made in our pop-up physical store premises located at 240 Rundle St, Adelaide are non-refundable. This includes full-priced and sale items.